Lifecycle Services – From Start-up to Continuous Optimization

To ensure the best possible support, we have developed a service concept that you can individually adapt to your needs – the CHENQI Lifecycle Services. Our goal: maintain your machine's availability and productivity at a high level throughout its entire lifecycle.

Our Information & Diagnostics Center is staffed around the clock. Through remote diagnostics, more than 80% of machine issues can be resolved without an on-site visit – saving you time and cost. When you call our 24/7 hotline, you will be connected to a support engineer on duty.

How to help us serve you faster
  • Equipment serial number – located on the equipment nameplate
  • Problem description – what happened and when
  • Troubleshooting steps taken – what you have already tried
  • Photos/Video of the problem – visual information helps with faster diagnosis
  • RSC (Remote Service Computer) Status – Make sure you are online before contacting us
  • Please be sure to call for urgent questions – phone calls ensure the fastest response
CHENQI Lifecycle Services
Spare Parts, Digital Tools & Training
Genuine Spare Parts
Genuine Spare Parts
Multi-million dollar stock of common parts Same-day shipping for ~70% of orders Custom spare parts kit (First Aid Kit™) for your machine model
Remote Services
Remote Services
Secure remote diagnostic connection (RSC) Real-time troubleshooting Software updates & performance monitoring
Training & Coaching
Training & Coaching
On-site operator training (included with purchase) Refresher training (on-site or video) Joint trouble-shooting & practical coaching
Book a virtual demo

See our paper bag machines, blown film lines, and bag-making systems in action without leaving your office.

Schedule a live online demonstration with our technical team; we will walk you through equipment operation, rapid changeovers, and optional inline printing capabilities, while answering your questions in real time.

Schedule an online demo
Book a virtual demo
Focus on your operators

Did you know that your operator's motivation is key to a successful end product? Keeping their knowledge up to par therefore is an important part of your business success.

We offer various training programs for operators and engineers. From a basic operator training at CHENQI in the CHINA to an online course.

Operator Training
Focus on your operators
FAQ
Find Q&A related to customization and services for solutions:
Contact Us
How is the after-sales service? How long does the machine warranty last?

Once you purchase our machine, we guarantee to provide comprehensive lifelong after-sales service, including repair, technical support, training, and consultation. Our after-sales team will provide you with thoughtful service and help you solve any problems or difficulties encountered in using machine company products. All machines we sell come with a 12-month warranty.

What technical support does your company provide?

We provide multiple technical support channels, including phone, online chat, and expatriate personnel. You can find all the information about technical support on our website. We are committed to providing our customers with the best support services and ensuring that all questions receive timely and professional responses.

How to purchase products from your company?

You can purchase our products through our company's official website or search for our authorized agents in the market. If you encounter any problems during the purchasing process, our team will be available to provide assistance and support at any time.

How about payment terms, payment security and delivery time?

We accept a 30% deposit and pay the balance before shipment. And irrevocable letter of credit at sight. The delivery time is 20 to 30 days. This is based on the order quantity.

What is your after-sales service?

We have installation engineers. We provide lifelong maintenance for all products sold, and provide scientific, economic and convenient project budget scheme free of charge according to different production conditions and production capacity of customers.

Photo with client
Photo with client
Photo with client
Photo with client
Photo with client
Photo with client
Photo with client
CHENQI Contact Us Download
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