To ensure the best possible support, we have developed a service concept that you can individually adapt to your needs – the CHENQI Lifecycle Services. Our goal: maintain your machine's availability and productivity at a high level throughout its entire lifecycle.
Our Information & Diagnostics Center is staffed around the clock. Through remote diagnostics, more than 80% of machine issues can be resolved without an on-site visit – saving you time and cost. When you call our 24/7 hotline, you will be connected to a support engineer on duty.











